Service and Guarantee
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12-Month Guarantee
Fault Reporting Process
If you encounter a fault with our product, report it through our website. Simply select ‘Contact Us’ or ‘Support Ticket’ to notify us. This process ensures a swift and organized response to your concerns.
Communication Guidelines
We request that all communications be conducted in English. This policy aids in clear understanding and efficient resolution of any issues or queries.
Fault Diagnosis and Resolution
In case of a reported fault, we may send you an enquiry form via email. This helps us accurately identify the fault. Prompt diagnosis leads to quicker resolution, minimizing inconvenience.
Part Replacement Policy
Upon identifying the fault, we will dispatch the necessary replacement parts directly to you. Generally, there is no need to return the faulty part, simplifying the process for you.
Additional Support
Our commitment to customer satisfaction extends beyond the initial sale. For any further assistance or support, our team is readily available to help.